As we have stated, it is very important to us to deliver your printing order exactly as you expect it – on time, as ordered, and at the price agreed upon. While we will never knowingly deliver a substandard product, there may be times when you are dissatisfied with the job, for whatever reason.
When this happens, please let us know! We want and need to know when you are unhappy with our work. If we print a job that isn’t satisfactory, it could be because the communication between us wasn’t clear. For example, if you placed an order for 1000 2-part carbonless forms, we take that to mean 1000 sets, or 2000 sheets of carbonless paper, while you may have thought you were ordering 1000 sheets of paper, which yields 500 sets. We want to know about any misunderstanding so we can take appropriate action.